Please make sure that you are using the correct version.
For Resume Parsing, the latest version is 8.0.0 and the older versions are 7.0.0, 6.0.0, and 5.0.0.
For JD Parsing, the latest version is 3.0 and the older version is 2.0.
You can contact the RChilli Support team via creating a ticket at RChilli HelpDesk or by sending an email at firstname.lastname@example.org. RChilli support team will help you to enable the correct or customized version for your account.