Why Rchilli API is not running at start-up or after reboot ?

Make sure services are up and running. kindly follow the steps below to check the status of the services.

systemctl status tomcat
systemctl status rchillidl
systemctl status rchillidl2

Note:  If services are up and running kindly follow steps 1, 2, 3 else go to step 4.

1) Just make sure that the firewall is not blocking the port number 8080,8443 (default) custom port 80, 443  should be accessible. follow the steps below to enable the given port.

sudo firewall-cmd --zone=public --permanent --add-port=8080/tcp  ( To enable port 8080)
sudo firewall-cmd --zone=public --permanent --add-port=8443/tcp  ( To enable port 8443)
sudo firewall-cmd --zone=public --permanent --add-service=http     ( To enable port 80)
sudo firewall-cmd --zone=public --permanent --add-service=https    ( To enable port 443)

Reload your firewall to get access:

sudo firewall-cmd --reload
sudo firewall-cmd --list-all

2) Follow the steps below. To enable services at startup.

systemctl enable tomcat.service rchillidl.service

To reboot services:

systemctl restart tomcat.service rchillidl.service

To check services status:

systemctl status tomcat.service rchillidl.service

3) Sometime it would be due to out of storage. So make sure to verify you have enough space available.

Recommended storage: 100 GB (Contact RChilli Support if you are running out of storage).

4) If RChilli is installed at the external drive ( mount ). Kindly follow the steps below.

Steps need to be followed.

Stop and disable services from startup

systemctl stop tomcat rchillidl rchillidl2
systemctl disable tomcat rchillidl rchillidl2
unlink /etc/systemd/system/tomcat.service
unlink /etc/systemd/system/rchillidl.service
unlink /etc/systemd/system/rchillidl2.service

Copy service file
Default Installation Path : /usr/share/apachetomcat

Replace Installation_path with Original path.

cp -Rf $Installation_path/AI/services/tomcat.service /etc/systemd/system/
cp -Rf $Installation_path/AI/services/rchillidl.service /etc/systemd/system/
cp -Rf $Installation_path/AI/services/rchillidl2.service /etc/systemd/system/

Start and enable services on startup

systemctl daemon-reload
systemctl start tomcat rchillidl rchillidl2
systemctl enable tomcat rchillidl rchillidl2

If you are still not able to access the API, you may contact RChilli Support via creating a ticket at RChilli HelpDesk or email us at support@rchilli.com. The Support Team will help you in setting up a cronjob/Scheduler.