Will my credits be deducted for unsuccessful parsing attempts?

No, your RChilli credits are not deducted for unsuccessful parsing attempts.

🔍 What Constitutes an “Unsuccessful Parsing”?

An unsuccessful parsing typically refers to cases where:

• The input resume is corrupt or unsupported.

• Mandatory parameters (like userkey, version, subuserid) are missing or invalid.

• The resume format is unreadable or too large (beyond 60,000 characters unless configured otherwise).

• The request is malformed (e.g., wrong JSON structure, base64 encoding issues).

In such scenarios, the resume parser returns an error and no parsing credit is consumed.

✅ Best Practices to Avoid Unsuccessful Parsing

• Ensure that the resume file is in a supported format: PDF, DOC, DOCX, RTF, TXT, ODT, etc.

• Confirm the userkey, version, and subuserid values are accurate and active.

• Monitor logs or responses for HTTP status codes (like 400 or 500) to handle errors gracefully in your integration.

• Use dynamic API settings to tailor the parser behavior to different resume types if needed.

📌 Where to Check Parsing Credit Usage

You can view parsing credit usage, remaining credits, and expiry dates in the RChilli My Account portal under the My Account > Parsing Credits section.

For more help, you can always contact our support team by creating a ticket through email at support@rchilli.com