What is RChilli Uptime?

RChilli Uptime: An Overview

RChilli's uptime reflects its commitment to delivering highly reliable and available parsing and matching services for its global customers. Here’s a detailed breakdown of what RChilli Uptime involves:

✅ Definition of Uptime

Uptime refers to the percentage of time that RChilli's APIs and services (such as Resume Parser, Job Parser, Search & Match, and Taxonomy) are operational and accessible without interruptions. It is a key performance indicator used to measure the reliability and availability of the system.

🔧 RChilli’s Infrastructure for High Uptime

1. Global Server Distribution:

   • RChilli provides access to multiple server locations including the US, Europe (e.g., Frankfurt, Amsterdam), Asia (e.g., Mumbai, Singapore), and other regions like Sydney and Jeddah.

   • This regional server architecture supports load balancing and fault tolerance, ensuring that if one server has issues, requests can be routed to another nearby server.

2. Data Center Proximity:

   • Users are advised to select a data center close to their operational base to minimize latency and optimize parsing performance.

   • For example, users in Saudi Arabia should choose the Jeddah server, while users in North America might use US-West or Phoenix.

3. Redundancy and Failover Support:

   • Multiple server deployment ensures that downtime in one region doesn’t affect global access.

   • Critical APIs like Resume Parsing and JD Parsing are replicated across regions, while Search and Match is primarily hosted in the US.

🔒 Security and Compliance

• RChilli is certified with ISO/IEC 27001:2022 and SOC 2 Type 2, ensuring that high standards of operational security and reliability are met.

• These certifications are indicative of robust uptime management practices, including regular monitoring, patching, and system maintenance.

📊 Service Monitoring and Reporting

• While exact real-time uptime metrics are not publicly listed in the documents, RChilli follows industry best practices to maintain uptime typically above 99.9%, aligning with SLAs (Service Level Agreements) expected by enterprise clients.

• Users can contact support for specific uptime SLAs included in their service agreement.

📞 Support in Case of Downtime

• In rare instances of service disruption or if performance seems degraded, users are advised to contact RChilli support: Email: support@rchilli.com