Why Is the Candidate Image Not Being Picked Up?

The candidate image is only available for Word documents (.doc / .docx). It is not supported for PDF files. The CandidateImageData tag is specifically used in Word documents; therefore, retrieving the candidate image data from a PDF file is not possible.

How the Candidate Image Is Extracted

• The parser scans all images in the document and performs face detection.

• If the candidate includes multiple images, the parser selects the image that contains a recognizable face.

• Images without a face or those deemed unrelated to the candidate are ignored.

• To ensure proper extraction, the image must include a clear face.

Additional Recommendations

• Ensure your API settings have the HTML Format enabled.

• If you're parsing a .doc or .docx file and still not receiving the CandidateImageData, please contact RChilli Support by sending an email us at: support@rchilli.com.

Our support team will be happy to assist you further.