Why Am I Getting an Error in Personal Information?

If you're getting an error in the Personal Information section while using RChilli's Resume Parser, the issue could stem from several common causes. Here's a breakdown of what might be going wrong and how to troubleshoot it.

🔍 Possible Reasons for Errors in Personal Information

1. Missing or Incomplete Fields in the Resume

• If the resume lacks clear information such as name, email, or contact number, the parser may not populate the Personal Information section.

• Check the resume formatting—headers like "Contact Info" or "Personal Details" make parsing easier.

2. Incorrect Input Format

• Ensure that the file you're submitting is in a supported format (e.g., PDF, DOCX, TXT). Unsupported formats or corrupted files can cause errors.

3. Dynamic API Settings Misconfiguration

• If you're using the Resume Parser with custom settings (apisetting), ensure that relevant options like formattedaddress, formattedphone, and reqcandidateimage are correctly set.

• Example:

• 

• If these fields are set to false or omitted, the corresponding personal data might not appear in the output.

4. SubUser ID or API Key Issues

• Make sure you are passing valid and properly formatted values for:

  • userkey

  • subuserid

  • version (e.g., "8.0.0")

• A space or incorrect string in these fields can trigger a failure in data extraction.

5. PDF Layout or Parsing Engine Setting

• If you're parsing a PDF with columns or complex layout, enable the parsethroughpdflayout setting to enhance extraction accuracy.

This is particularly useful for modern resumes using creative templates.

✅ Troubleshooting Steps

1. Check Resume Content

   • Open the resume and verify that contact details like name, phone number, and email are clearly mentioned.

2. Use API with Default Settings First

   • Run the parser with default settings to see if the issue persists. This isolates whether the issue is with the resume content or custom settings.

3. Enable Relevant Settings

   • Add or correct the following in your API request body:

4. Check Logs or Error Message

   • If using the API directly, inspect the response message or status code. It often gives clues (e.g., “Missing User Key”, “Invalid File Format”).

📩 Need Help?

If none of the above resolves your issue, please:

• Share a sample resume file that triggers the error.

• Include your full API request payload (redact your keys before sharing).

• Contact support team through ticket by emailing us at support@rchilli.com