I uploaded the configuration file shared by the RChilli team, but I'm getting an error. What should I do?

No worries—this is a common scenario! The configuration file you received might not be intended for direct upload. In many cases, it's meant to be used via the RChilli Booster setup process, which ensures the settings are properly interpreted and deployed by the system.

 Here’s What You Can Try:

1. Use the RChilli Booster Button:
   Instead of uploading the file manually, navigate to your application and look for the “RChilli Booster” option. This tool is designed to handle configurations and deploy them correctly.
   
   
2. Verify File Format & Placement:
   If you still want to review the file, open it to check if it's a reference template or if it includes specific values needing manual setup. Uploading an incorrectly structured file can trigger errors.
   
   
3. Don’t Modify the File Unless Instructed:
   If the config file was shared for reference or viewing only, any changes or re-uploads can break integration—so it’s best to consult before modifying.

Need Help?

Feel free to reach out to support@rchilli.com with:

• The exact error message
• A screenshot of your upload attempt
• The name or contents of the file (if possible)

Our support team will walk you through the correct setup path, whether it's a quick booster action or a manual configuration.