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Why am I seeing an error that says “RChilli API Database does not exist” even though it's installed

Ashish Gill
  • Updated

The error message “RChilli API Database does not exist” typically indicates that your RChilli API integration is unable to connect to the correct backend environment or database associated with your account. Even if the RChilli product is installed, this error can occur due to a few key misconfigurations or oversights. Below is a breakdown of likely causes and solutions:

 

Possible Causes & Solutions

1. Incorrect or Missing Server Configuration

When setting up your RChilli environment, you must select a server location (US, EU, SG). If the server was not selected during setup—or was changed improperly—the API may not point to an active data instance.

Solution:

  • Log in to your RChilli My Account portal.
  • Navigate to My Account > Choose Multiple Servers.
  • Ensure a server (e.g., US, Europe, Singapore) is selected.
  • If no server was selected, US is used by default.
  • Note: Once set, the server location cannot be changed by the user. You must contact support to modify this.

Read more about server setup.

 

2. Invalid or Expired API Credentials

If the API key (UserKey) or SubUser ID is incorrect, expired, or has no associated credits, the system might not find a database to process the request.

Solution:

  • Log in to My Account and go to the Integration (Demo) tab.
  • Verify the UserKey, SubUser ID, and Parsing Credit Availability.
  • Refresh or upgrade your plan if your credits have expired.

How to Authenticate Resume Parser API.

 

3. Incorrect Service URL or API Endpoint

The service URL must match the selected server location and be correctly formatted for the resume parser.

Solution:

  • Confirm the Service URL under the My Account > Integration section.
  • Use the correct endpoint:
    • For base64 input: https://rest.rchilli.com/RChilliParser/Rchilli/parseResumeBinary
    • For public URL: https://rest.rchilli.com/RChilliParser/Rchilli/parseResume

Resume Parser API Endpoints.

 

4. Account Not Yet Activated or Linked

New users (especially via Incubator Program or trial) must complete all activation steps. Failure to do so may leave the API connection without a backend DB mapping.

Solution:

  • Ensure you've signed the agreement and completed the subscription.
  • Wait for confirmation of successful activation or reach out to RChilli Support.

Joining Incubator Program.

 

Suggested Workaround

If urgent processing is needed while you await configuration fixes:

  1. Test using the Integrated Demo section in your RChilli My Account panel (this uses live API but allows testing).
  2. Alternatively, use the Postman collection provided by RChilli to simulate API behavior.

 

    Still Not Resolved?

If none of the above resolves your issue, contact RChilli Support:

support@rchilli.com Or raise a ticket: help.rchilli.com


 

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