What steps should be taken if resume parsing fails on the career site but works correctly on RChilli's end?

If parsing succeeds when tested with RChilli but fails on your Oracle career page, the cause is usually front-end rendering, firewall/CORS, or integration/mapping misalignment in Oracle Recruiting Cloud (ORC). Coordinate with your Oracle tech team to review their logs and mappings. For a technical check on our side, send the sample resume to support@rchilli.com.

Quick Checks

• Confirm parser output (RChilli side)
  Use My Account → Logs Tracking and Usage → set dates/product/env/status → Get Logs.
  More detail refer to this document Oracle Logs.
   
• Environment differences
  Test the same resume on staging vs. prod to see if the issue is instance-specific.
  
   

Need help?
Email the resume file at support@rchilli.com. We’ll validate the parser output while your Oracle team reviews the site-side integration.