What steps should be taken if intermittent errors, such as a 400, occur during bulk uploads?

 If intermittent errors such as 400 Bad Request occur during bulk uploads, the following steps should be taken:

1. Check Data Integrity:
    
   • Ensure that the data being uploaded is in the correct format (e.g., JSON, CSV) and adheres to the required schema. Malformed data can trigger a 400 error.
      
2. Verify File Size Limits:
    
   • Bulk uploads can be sensitive to file size. Check if any files are exceeding size limits. Consider splitting larger files into smaller batches and attempting the upload again.
      
3. Review API Request Format:
    
   • Make sure the API request headers and body are correctly structured. Missing or incorrect parameters in the request could lead to a 400 error.
      
4. Examine the Response Body:
    
   • Look at the response body for any specific error messages or details. This often gives clues as to why the request is failing, such as invalid parameters or authentication issues.
      
5. Retry with Backoff Strategy:
    
   • If the issue is intermittent, consider implementing a retry mechanism with an exponential backoff strategy. This helps in cases where the system might be temporarily overwhelmed.
      
6. Check for Rate Limiting:
    
   • Ensure that API rate limits haven’t been exceeded. Bulk uploads can trigger rate-limiting errors. If this is the case, try reducing the frequency of uploads.
      
7. Validate Authentication:
    
   • Ensure that the authentication tokens (API keys, session tokens) are valid and haven’t expired. Authentication issues can result in 400 errors.
      
8. Review Logs:
    
   • Check server logs or any application logs for additional details about the failure. This can help pinpoint issues such as connectivity problems or server misconfigurations.
     
     If the error persists after performing the above checks, reach out to RChilli Support at support@rchilli.com. Provide them with the details of the error (including the request and response data), so they can help troubleshoot and resolve the issue.