What is the appropriate approach when parsing performs correctly for English but fails for Arabic other languages?

Follow the steps below to help diagnose and resolve the issue.

1. Verify File Format and Language Context

• Check the Arabic résumé format and file type (e.g., .doc, .pdf, or scanned image).
• Confirm language differences (English vs. Arabic) and ensure proper text encoding (UTF-8).
   

2. Share Details with RChilli Support

Email support@rchilli.com with the following information:

a. Paired Samples

• English input: Résumé/JD snippet or file
• Arabic input: Same or closest equivalent content
   

b. Expected Output

• List the target fields (e.g., Job Title, Skills) and expected values for both English and Arabic.
   

c. Where Tested

• Specify the API endpoint or application screen used.
• Include request and response JSONs if available.
   

d. When Tested

• Provide the date/time range to help trace logs.
   

e. Product & Context

• Specify the RChilli feature (e.g., Resume Parser, JD Parser).
• Include any language parameters and file type (PDF, DOCX, etc.).
  
   

3. Fast Pre-Checks (Optional but Helpful)

• Ensure the Arabic file is UTF-8 encoded and maintains right-to-left (RTL) text direction.
• Keep English and Arabic samples as semantically similar as possible.
• Include a short snippet that reproduces the issue, if available.
  
   

RChilli Support Actions

Upon receiving your information, the RChilli team will:

1. Validate and reproduce the issue.
2. Diagnose the root cause (e.g., language coverage, taxonomy, tokenization, etc.).
3. Recommend solutions such as rule updates, parser configuration adjustments, or mapping improvements.
   
    

For further details or assistance, contact support@rchilli.com