How can failed bulk upload or webhook batches be detected, logged, and retried effectively?

To manage failed bulk uploads or webhook batches efficiently, follow these best practices:

1. Detect failures at the webhook

• After a Bulk Upload finishes, all status updates and parser responses are sent to your registered webhook.
• Check your endpoint/logs for any missing or error responses.
   

2. Verify webhook configuration & reachability
   • The webhook must be a publicly accessible HTTP POST endpoint that can capture JSON and has read/write/execute permissions.
      
3. Use MyAccount → Parsing Logs for logging and audits
   • In MyAccount → Parsing Logs, filter by date, product, status (OK/Fail), source, action type, and Sub User ID.
      
4. Check error details & codes
   • Review failures in Parsing Logs.
   • Refer to the Error Codes & Troubleshooting guide to identify the root cause of the failure.
     
      
5. Retry strategy
   • Re-upload the specific missing or failed file individually to confirm the issue is resolved.
   • Before re-running a large batch, start with a small verification batch, then scale up once the full upload → webhook flow is confirmed.

Notes:

• Parsing failures return an error, and no parsing credit is consumed.

For more information, contact RChilli Support.