What information is required in Salesforce to successfully connect to RChilli?

If an error appears when clicking the “Connect to RChilli” button in Salesforce, the issue is typically caused by missing required profile information in Salesforce user settings.

Required Fields

Please navigate to: Salesforce → Profile → Settings
Ensure the following mandatory fields are completed:

• Phone Number
• Full Address
  • Street
  • State
  • Country
• Company Name
• Job Title

After entering the required details:

1. Click Save
2. Return to the RChilli configuration page
3. Click “Connect to RChilli” again

If the Error Persists

If the connection issue continues:

1. Go to RChilli Logs
2. Open Latest Error
3. Review the error message to identify any missing information or configuration issues

The log typically specifies what needs to be corrected.

Need Assistance?

If the issue continues, please contact RChilli Support and include:

• Screenshot of the error
• The exact message from RChilli Logs → Latest Error
• Your Salesforce Org ID

This will help the support team resolve your issue quickly.