In PeopleSoft, the error “No current buffer for content” appears when attaching a resume. Is this issue related to RChilli or to PeopleSoft?

This message appears on the PeopleSoft file-attachment pop-up before the RChilli API is called. RChilli is only invoked after PeopleSoft accepts the file and triggers the ResumeExtract transaction/logs.

How to confirm it’s not RChilli

1. Check Integration Log for a ResumeExtract entry
   If no ResumeExtract log exists after the attempt, the call never reached RChilli (issue is within PeopleSoft’s upload/attachment layer).
    
2. Run the built-in Integration Test (bypasses Candidate Gateway/attachment page)
   Use Vendor Setup → Test → Run Test and verify Status = Succeeded in Integration Log, then open ResumeExtract. If this succeeds, RChilli is fine and the error is in PeopleSoft.
    
3. Health checks (PeopleSoft admin):
   • Integration Broker / Gateway: Ping the Gateway and ensure ACTIVE.
   • Ping Node (RChilli connector): On Vendor Setup → Node → Connectors → Ping Node, the Message Text must show Success; also verify the Connector URL is correct.
   • (HCM only) Search Framework/Elastic: Ping the Search Instance and ensure ACTIVE.

Why you’re seeing it

The error arises on the PeopleSoft attachment/page buffer step. At this point you’re still inside PeopleSoft (the pop-up says File Attachment)—RChilli hasn’t been called yet.

Helpful docs

• PeopleSoft integration guide (KC): Ping Node (“Success”), Integration Test, logs, and setup flow
  https://docs.rchilli.com/kc/c_integration_with_Oracle_peoplesoft.html
• Download PSFT config from My Account (screenshots):
  https://help.rchilli.com/hc/en-us/articles/52726687013913

Still issue persists, email RChilli Support with screenshots of:

• Vendor Setup → Node → Ping Node result,
• Connector URL, and

Integration Log (showing presence/absence of ResumeExtract).