Could you specify whether PeopleSoft node or gateway issues should be managed by RChilli or by the internal team?

When encountering issues with PeopleSoft nodes or the Integration Gateway, it is important to involve the right teams to ensure quick resolution:

1. Internal Team Responsibility

• PeopleSoft/System Administrators should be the first point of contact.
• They are responsible for restoring the gateway and ensuring the node connections are active.
• Typical checks include:
  • Verifying that the Integration Broker/Gateway is ACTIVE.
  • Pinging the RChilli connector node via:
    Vendor Setup → Node → Connectors → Ping Node
    The Message Text should display Success.
  • For HCM systems, also check the Search Framework/Elastic instance is ACTIVE.

2. RChilli’s Role

• While your internal team works on the PeopleSoft side, RChilli validates the integration from our side.
• This ensures that any failures are not caused by RChilli’s API or configuration.

3. Information to Provide RChilli Support

To help RChilli correlate the issue with our telemetry and resolve it efficiently, send the following to RChilli Support:

• Timestamps of the failures
• Error screenshots or logs
• Ping Node result and Connector URL

Once RChilli receives this, we can quickly verify that our side is functioning correctly while your team addresses the PeopleSoft layer.

Helpful docs

• PeopleSoft integration guide (KC): Ping Node (“Success”), Integration Test, logs, and setup flow
  https://docs.rchilli.com/kc/c_integration_with_Oracle_peoplesoft.html
• Download PSFT config from My Account (screenshots):
  https://help.rchilli.com/hc/en-us/articles/52726687013913