What happens to my unused credits if I downgrade my subscription?

If you downgrade your Subscription, Cancel, or Reactivate later, rollover or accumulated credits may not carry forward. Once a Downgrade happens, accumulated rollover credits go back to ZERO, and only the credits linked to the new subscription or top-up are available.

For help, contact your CSM or email support@rchilli.com

Relevant Help Document:
https://docs.rchilli.com/kc/c_integration_with_Oracle_subscribe_plan.html

For more information, contact RChilli Support