Why is the “Add Users” option disabled when assigning an RChilli license?

 If the Add Users option is disabled while assigning an RChilli managed-package license, it typically indicates that no licenses are currently available for assignment.

This can occur in the following scenarios:

• All purchased licenses are already assigned to users
• The package license is inactive or suspended
• The license status requires review

To resolve the issue:

1. Navigate to Setup → Installed Packages.
2. Open the RChilli managed package and click Manage Licenses.
3. Verify whether any licenses are available.
4. If needed, remove the license from a user who no longer requires access.

If the Add Users option remains disabled after these checks, contact RChilli Support at support@rchilli.com and provide the Salesforce Organization ID so the license status can be reviewed and updated if necessary.