FAQ: What should be checked if a user still cannot connect to RChilli after updating profile details?

 Category: Salesforce Integration / User Access Troubleshooting

Answer:
If a user is unable to connect to RChilli after profile details are updated, verify the following:

1. Confirm that the RChilli managed-package license is assigned to the correct active user.
2. Verify that all mandatory Salesforce profile fields are populated.
3. Confirm that the user can access the RChilli Application and the RChilli Configuration tab.
4. Verify that resume and job description field mappings are configured correctly.
5. Ensure that all required Salesforce permissions are assigned.
6. Refresh the Salesforce page after making any license or profile changes.
7. Grant temporary Salesforce login access when RChilli Support requires access for investigation.

If the issue persists, raise a ticket at https://help.rchilli.com or email RChilli Support.

Include the following details for troubleshooting:

• Salesforce Organization ID
• Affected user’s email address
• Screenshot of the error
• Date and time of the issue
• Steps already performed
• Relevant RChilli logs, when available.