What should be done if resume parsing fails frequently?

If resume parsing failures occur frequently, first review the affected files and parsing logs to identify the error pattern or common failure reason.

Verify the following:

• Resumes are uploaded in supported file formats.
• Required RChilli configuration settings are correctly configured.
• Integration details and API parameters are set correctly.
• Available logs or status information are reviewed to identify failed records and related error details.

For integrated environments, review the available processing logs or status information to identify failed resume records and corresponding error details.

If the issue continues, share the following details with RChilli Support for investigation:

• Sample resume files that failed to parse
• API request and response (where applicable)
• Error message or parsing logs
• Environment or integration details being used
• Approximate number or frequency of failures

Contact RChilli Support or raise a ticket at https://help.rchilli.com.
Help Document: Resume Parser Documentation
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