If a job description contains multiple required education titles but only some or one of them appear under QualificationsRequired, verify the parsing, indexing, and retrieval flow using the following steps.
1. Verify the source job description
Confirm that the exact job description used during indexing contains all required education titles.
For example:
- Diploma in Graphic Design
- Diploma in Accounting
- Diploma in Culinary Arts
- Diploma in Engineering
Avoid testing with a modified or reformatted version of the job description, as changes in wording, separators, bullets, or document structure may affect extraction.
2. Reindex the job description
Index the same job description again and capture the returned document ID.
Verify that:
- The correct index key and SubUser ID are used.
- The document is indexed as a job description.
- The complete job description content is included.
- The indexing request completes successfully.
3. Validate the indexed document
Call the GetDocumentDetail API using the indexed document ID.
Review the education-related fields in the response, including:
- Degree
- QualificationsRequired
- QualificationsPreferred (when applicable)
Confirm whether all required education titles are available in the indexed document response.
4. Check the original parsed response
If education titles are already missing before indexing, review the JD Parser response.
Verify that:
- All education titles are clearly mentioned in the job description.
- Titles appear under an appropriate education or qualification section.
- Each qualification is separated clearly, preferably using bullets or separate lines.
- The document does not contain complex tables, merged cells, images, or unsupported formatting.
For better extraction, use a clear structure such as:
Required Education
- Diploma in Graphic Design
- Diploma in Accounting
- Diploma in Culinary Arts
- Diploma in Engineering
5. Confirm response field configuration
Verify whether the API request or account configuration limits the fields returned in the response.
Check that:
- Required education fields are included in the fieldList configuration (if used).
- Required education extraction is enabled in the applicable parser settings.
6. Compare indexed and retrieved values
Compare the following values:
- Education titles in the original job description
- Education fields in the JD Parser response
- Education fields in the indexing response
- Values returned by the GetDocumentDetail API
This helps identify whether the issue occurs during parsing, indexing, or document retrieval.
7. Test with simplified formatting
Create a simplified version of the same job description containing only the education section and index it again.
If all education titles appear in the simplified version, the issue may be related to the formatting or structure of the original job description.
Still not resolved?
Contact RChilli Support or raise a ticket at https://help.rchilli.com.
Include the following details:
- Indexed document ID
- User Key and SubUser ID
- Original job description
- Complete indexing request and response
- Complete GetDocumentDetail response
- Expected education titles
- Actual education titles returned
- API endpoint, version, and timestamp
Mask sensitive credentials before sharing API requests or responses.
Help Document: Search and Match API Documentation
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