How should an outstanding payment notification for an invoice be handled?

Outstanding Payment Notification

If an outstanding payment notification is received from RChilli, first review the invoice details and verify whether the payment has already been completed.

Steps to resolve the issue

1. Review the invoice details:
Check the invoice details and verify whether the payment has already been completed.

2. Complete the payment, if required:
If the invoice is still unpaid, follow the payment instructions provided with the invoice or available in the RChilli account.

3. Retain the payment details:
After completing the payment, retain the transaction details for future records.

4. Contact RChilli Support if required:
If the invoice has already been paid, the payment option cannot be located, or there is a discrepancy with the invoice, contact RChilli Support or raise a ticket at the RChilli Help Center for assistance.

Important Note

For security, verify that any payment notification is from an authorized RChilli source before making a payment.

Reference

RChilli Help Center

For more information, contact RChilli Support