I’m getting “This Package cannot be installed” error while installing RChilli in Salesforce. What should I do?

This error typically occurs due to a Salesforce setting dependency that needs to be enabled before installing the RChilli package.

Step-by-Step Solution

Step 1: Log in to Salesforce

• Go to your Salesforce Setup Panel.

Step 2: Enable Social Accounts and Contacts

1. 1. In the Quick Find search box, type:

   2. Click on the setting to open it.

Step 3: Enable the Feature

• Check the box:

  “Enable Social Accounts, Contacts, and Leads”

• This setting is required by the RChilli package to function properly.

Step 4: Save the Settings

• Click Save to apply changes.

Step 5: Reinstall the RChilli Package

• Now go back to your package installation URL.

• Try installing the RChilli package again—this time it should work without errors.

Following these steps will ensure the package installs successfully.

If you need further assistance, please create a support ticket or email us directly at support@rchilli.com