Error During Profile Import on Oracle – Session Timeout Issue

If you encounter a session timeout or see an error during the profile import process on Oracle Cloud HCM, follow the steps below to resolve the issue:

Recommended Troubleshooting Steps

1. Logout and Re-login

   • Sign out from your Oracle HCM application completely.

   • Log back in and try the import process again.
     
     

2. Use a Private or Incognito Window

   • Open the Oracle Cloud HCM application in a private/incognito browser window.

   • This helps bypass cache and session conflicts.
     
     

3. Re-apply for the Job / Refresh the Page

   • Refresh the page or restart the job application process.

   • Re-upload your resume if required.
     
     

4. Verify the File Format

   • Ensure that the uploaded resume is in a supported format:

     • ✅ PDF or DOCX

     • ❌ Other formats or corrupt files may trigger import errors.
       
       

5. Contact RChilli Support

   • If the issue persists, please reach out to our support team:

     • 📧 Email: support@rchilli.com