What happens to unused credits after downgrading the subscription?

If an RChilli subscription is downgraded, unused or rollover credits may not carry forward to the new plan.

According to RChilli’s billing policy:

• Downgrades are generally scheduled for the next billing cycle.
• Current higher-plan features remain accessible until the next billing date.
• If credits are exhausted before the scheduled downgrade date, the downgraded plan may take effect immediately based on the new plan terms.
• In cancellation or unsubscribe scenarios, rollover credits are not retained.

After downgrade, cancellation, or reactivation, only the credits included in the active subscription plan or any purchased top-up credits will be available.

For account-specific credit handling details, contact the Customer Success Manager or email RChilli Support.

Reference: RChilli Help Center – Plan Upgrade and Downgrade