FAQ – RChilli HelpDesk

Can the parser understand if someone is still working at a company when the CV only says ‘till now’ or ‘currently’?
Can I submit one job description and match it with thousands of resumes automatically?
Can we do a bulk upload of resumes from our email threads directly into the parser?
Can you share reports that show how many CVs we’ve parsed over a certain period?
How can certain personal information, such as names or contact details, be hidden from recruiters?
Is it possible to match candidates based on skills, even if the job title is niche or uncommon?
How can I cancel my RChilli subscription?
Can RChilli Search an Internal Candidate Database and Identify Matching Candidates for a given Job Description?
Why Am I Getting Too Many Duplicate Entries in Search Results - Search and Match?
How Do I Know if My Resume Parsing is Correctly Capturing Skills from Job Experience?
Can I Get a Breakdown of How the Matching Score is Calculated for a Specific Candidate-Job Pair?
Why Am I Getting the Same Score When Toggling degreeWithSpecialization' in Some Matches?
Does the “degreeWithSpecialization” parameter in matching API always affect the scores?
Is there a way to trigger data reprocessing from our side or does RChilli handle that?
How do I troubleshoot "Resume Parsing succeeded but containers not found" errors?
Why am I seeing an error that says “RChilli API Database does not exist” even though it's installed
Is there a limit to the number of resumes that can be parsed simultaneously using RChilli?
Why can't I see the updated profile or email even after making changes?
Can I change the email ID linked to my account or organization?
Our integration suddenly stopped working—what should we check first before escalating?
Why am I getting a 200 status code but the actual response body shows a 404 error?
Can we customize weightage in Search & Match to prioritize certain attributes like skills or education?
Is there a REST API that allows changing these settings (e.g., toggling OCR or skill types) programmatically from their application, without logging into RChilli’s dashboard?
Can parsing configurations (like enabling/disabling OCR or specific skill types) be modified dynamically per API call, or are these global settings that must be manually adjusted in the dashboard?
Is the 0.3 credit for taxonomy usage charged per skill, or is it a one-time 0.3 credit per resume, regardless of the number of skills parsed?
Is it possible to limit the number of skills returned from a parsed CV or job description? Can clients filter skills based on interest (e.g., exclude generic terms like “developer”)?
Can the normalization process for JD parsing be customized? Specifically, can it extract or prioritize only specific skills—like including “Python” but excluding variants such as “Python 3.x”?
How can I unsubscribe from my RChilli API Plan?
Is the API available in the Integrated Demo section of RChilli’s My Account portal a test or live API?
How to Uninstall the RChilli App from Salesforce?