FAQ
- Why am I seeing both the redacted and non-redacted versions of resumes in Oracle?
- How often can we receive updates or patches from RChilli?
- Can RChilli updates be done without impacting our live services?
- How do we monitor parsing performance across large volumes of resumes?
- Can I modify the API response, like adding or removing specific fields?
- Can I get help understanding how skill scoring works in job profiles and candidate matching?
- Can I set RChilli to extract only specific skill types like Operational or Soft Skills?
- How are related skills rated in relation to the job profile?
- Why are so many skills being extracted from a single resume?
- How does the RChilli team handle scheduled maintenance or downtime?
- Can I get the usage report for each SubUser ID per month?
- What should I do if my Certificate or License titles are not showing in the parsed output - Oracle?
- Why is the same candidate being reprocessed again and again in Oracle?
- Can we use existing credentials from another company to manage our RChilli account?
- When will unresolved support tickets be closed?
- What should I do if I'm unable to complete the subscription renewal online or any payment related queries?
- What should I do if my resume/job match results seem inaccurate?
- Can I upgrade from a fixed-credit plan to an unlimited one?
- Can I send a problematic resume to RChilli for a technical review?
- How do I check if a resume is in image or OCR format?
- What should I do if only one resume is not parsing while others are working fine?
- How to Purchase a Licence in Salesforce?
- California Consumer Privacy Act (CCPA)
- What permissions do I need in Salesforce to cancel a subscription?
- What happens if I cancel my Salesforce subscription immediately after purchasing?
- Will I be charged if I cancel my Salesforce subscription before renewal?
- When does the Salesforce subscription cancellation take effect in Salesforce?
- How can I cancel my AppExchange Checkout subscription in Salesforce?
- What should I do if my email integration isn’t working?
- Will the FTP server persist, or do we need to request it for each batch?