Why has my plan not been downgraded?

The plan downgrade with a reduced price will become active on your upcoming billing date. You can still access the features of the higher plan until the next billing date. Additionally, the payment will be processed on the next billing date following the plan downgrade.

To review your scheduler, navigate to the "Manage subscription" button, select your current plan, and locate the scheduler under "View Schedule."

For more information on plan upgrades and downgrades, please refer to Plan Upgrade and Downgrade

If your credits are exhausted before the scheduled downgrade, the new plan will automatically take effect, and you will be billed according to the new plan's terms.

If you require further assistance, feel free to reach out to RChilli Support. You can get in touch with us by creating a ticket through the RChilli Helpdesk or by sending an email to support@rchilli.com.