FAQ
- Can I get the usage report for each SubUser ID per month?
- Why is the same candidate being reprocessed again and again in Oracle?
- Can we use existing credentials from another company to manage our RChilli account?
- When will unresolved support tickets be closed?
- What should I do if I'm unable to complete the subscription renewal online or any payment related queries?
- What should I do if my resume/job match results seem inaccurate?
- Can I upgrade from a fixed-credit plan to an unlimited one?
- Can I send a problematic resume to RChilli for a technical review?
- How do I check if a resume is in image or OCR format?
- What should I do if only one resume is not parsing while others are working fine?
- How to Purchase a Licence in Salesforce?
- What permissions do I need in Salesforce to cancel a subscription?
- What happens if I cancel my Salesforce subscription immediately after purchasing?
- Will I be charged if I cancel my Salesforce subscription before renewal?
- When does the Salesforce subscription cancellation take effect in Salesforce?
- How can I cancel my AppExchange Checkout subscription in Salesforce?
- What should I do if my email integration isn’t working?
- Will the FTP server persist, or do we need to request it for each batch?
- Is there a way to remove Base64 data from the API response?
- How does email integration work with RChilli if it doesn’t use an API request from the user end?
- Is there an alternative to using FTP for bulk import in Salesforce?
- If we create a new RChilli API account for bulk import, how does the parsed data integrate with Salesforce?
- Can we use the bulk import functionality with our existing RChilli instance via Salesforce App Exchange?
- How can we enable the bulk import feature when RChilli is integrated with Salesforce?
- Does the RChilli integration via Salesforce App Exchange support bulk importing of resumes?
- Scoring In Candidate Skill Ranking
- How We Can Search Secret Key- On MyAccount RChilli?
- Does RChilli Support Parsing Resume Files in JPEG and PNG Formats?
- Experiencing line breaks or formatting issues in the "Experience" section of Job Descriptions (JDs) parsed from PDF files.
- What are the formats supported for JD Parsing?