FAQ
- How do I manage jobs over time, including active vs. inactive jobs in Search and Match?
- How do I find a specific resume I've Uploaded/Indexed in Search and Match?
- Does resume redaction work via API or only in UI (Templater)?
- Why is skill-level data (years/months of experience) not extracted from resumes?
- Why are skills grouped together instead of showing experience with each skill?
- Can we delete test/sample data to use a blank environment?
- If RChilli doesn’t store data, then what are indexes?
- What is the difference between parsing and indexing-Search and Match?
- Why are my uploaded resumes not showing in search results-Search and Match?
- Maintenance & Refresh Frequency of the Taxonomy and Scoring Mechanism Logic?
- Do I need to make a call to the Taxonomy feature to get abbreviations and comparable names?
- How do I set up incremental reprocessing for CV Redaction?
- Where can I get a detailed step-by-step guide on setting up my RChilli account correctly?
- If I add more users, how does authentication work for the Browser Assistant?
- How do I select the right data center when setting up parsing?
- I uploaded the configuration file shared by the RChilli team, but I'm getting an error. What should I do?
- I’m seeing the correct values in one environment but not in another. How can I ensure uniform behavior across them?
- I updated the LOVs in Oracle for education fields—why is parsing still not consistent?
- How do I activate and manage users for RChilli’s Browser Assistant?
- Do I need to install an Oracle Browser Assistant for resume redaction?
- Why am I seeing both the redacted and non-redacted versions of resumes in Oracle?
- How often can we receive updates or patches from RChilli?
- Can RChilli updates be done without impacting our live services?
- How do we monitor parsing performance across large volumes of resumes?
- Can I modify the API response, like adding or removing specific fields?
- Can I get help understanding how skill scoring works in job profiles and candidate matching?
- Can I set RChilli to extract only specific skill types like Operational or Soft Skills?
- How are related skills rated in relation to the job profile?
- Why are so many skills being extracted from a single resume?
- How does the RChilli team handle scheduled maintenance or downtime?