FAQ – RChilli HelpDesk

When the Query Analyzer displays a value like 13.33, does that figure indicate a count (such as 13 resumes) or a percentage value (13%)?
How long is indexed data stored on your servers, and is it retained until I request deletion or removed automatically after a fixed retention period?
Is the proficiency level based on the candidate’s experience or time spent using a skill?
If a candidate indicates their skill level on the Resume, how is that information mapped to the proficiency level in the JSON output?
How to enable and disable email notifications from any user account in MyAccount RChilli?
What is the difference between Standard Taxonomy and Custom Taxonomy?
How to choose between the Skills and Job Profiles Taxonomy endpoints
We’re adopting the new Redaction API to minimize credit usage. Is it necessary to disable any old workflows or templates?
Is it possible to fully automate the one-to-many Search & Match functionality?
How can semantic matching for degrees be enhanced in Search & Match?
How should non-resume documents be categorized to prevent parsing errors?
What happens to the earlier resume in the Oracle when a new file is uploaded?
Where is the RChilli PeopleSoft configuration file located in MyAccount?
Does the Search and Match API require a Sub User ID?
How does Sub User ID interact with the Redaction feature to ensure bias-free hiring?
Can templates be customized individually for each Sub User ID?
Does including a Sub User ID modify the API response or disrupt production?
How can it be confirmed that a Sub User ID is working correctly?
Which RChilli APIs support the Sub User ID?
How does RChilli support job and skill intelligence tuning?
What is the process for switching from the Salesforce marketplace app to RChilli APIs?
What is the appropriate approach when parsing performs correctly for English but fails for Arabic other languages?
What are “PLG” or plugin charges in usage, and how are they related to the Redact plugin?
How can I monitor RChilli API credit consumption and efficiently investigate sudden usage spikes?
All job posts on the career site are showing 'India' by default. How can we fix the location mapping?
A bulk run was initiated for 50 profiles(Resume), but only 49 were processed. Please advise what needs to be verified.
Purchased Customized Taxonomy, Bulk Profile Upload, Browser Plugin, and Email Importer. What should be set up first on our side?
When testing Search & Match, which index type should be used (Resume or JD), and what’s the correct order for testing?
For the Salesforce AppExchange app, is RChilli able to change or cancel the subscription plan?
How do credits get consumed during the formatting, indexing, or search processes?