FAQ
- Where can field mappings be configured in the RChilli Salesforce application?
- How can Salesforce login access be granted to RChilli Support?
- What should be verified after assigning an RChilli license to a new Salesforce user?
- Why is the “Add Users” option disabled when assigning an RChilli license?
- How can an RChilli managed-package license be reassigned to a new Salesforce user?
- Why do all parsing logs show the same user IP address, and can the actual end-user IP address be captured?
- Does RChilli use third-party AI providers or large language models to process resumes?
- Does RChilli store resume data or personally identifiable information submitted to its SaaS Cloud Resume Parser?
- Does RChilli process or retain profile photos and other image data during resume parsing?
- Will the Oracle API credentials provided for Data Reprocessing also be used for LOV synchronization?
- Is any score or weightage associated with Soft Skills during candidate-job matching?
- What details are required before enabling FTP or bulk indexing?
- What happens to unused credits after downgrading the subscription?
- What information do you need from us before enabling FTP or bulk indexing?
- What happens to my unused credits if I downgrade my subscription?
- How can I map a Full Name (Arabic) field in the candidate form using RChilli Resume Parser.
- Does RChilli support Single Sign-On (SSO)?
- Can RChilli generate candidate resumes or profiles in a custom template format?
- Why is the ZIP/Postal Code field empty for a UAE-based resume address?
- How does RChilli approach fairness and bias prevention in its AI systems?
- What does the Candidate Pre-screening Agent do?
- What does the Job Description Optimizer Agent do?
- What does the Profile Augmentation (Talent Data Refresh) Agent do in Oracle?
- What does the Interview Question Generator Agent do in Oracle?
- Which AI Agents are currently available in Oracle?
- How can users access RChilli AI Agents through Oracle navigation?
- Can RChilli replicate the PeopleSoft issue on the candidate apply page?
- Could you specify whether PeopleSoft node or gateway issues should be managed by RChilli or by the internal team?
- In PeopleSoft, the error “No current buffer for content” appears when attaching a resume. Is this issue related to RChilli or to PeopleSoft?
- Where can the RChilli User Key / License Key be checked in Salesforce, and what steps should be taken if it has expired?